NayoviNayovi
Nayovi support

Get help with Nayovi manhwa translation

A simple support workflow for Android readers who need help with manhwa, manga, or manhua translation, text detection, installation, trial access, or a monthly plan.

Where the problem appears
Tell us whether the issue happens during installation, while opening a chapter, when detecting text, or after choosing the translation language.
What you expected
Describe what you expected to see and what happened instead. Include the exact error message when one is shown.
Language and reading context
Share the original and target languages, and say whether you are reading manhwa, manga, or manhua on Android.
How to reproduce it
List the shortest steps that make the issue happen again so support can check the same workflow.
Useful details

Share only what support needs

A short, precise report is usually more useful than a long upload and helps us understand the translation problem faster.

App and AndroidInclude the Nayovi version, Android version, and device model. These details often explain installation or display differences.
Translation contextInclude the source language, target language, page number, and whether the problem affects one page or the whole chapter.
Error and timingCopy the exact error text and give the approximate time it happened. This helps support find the matching request.
Small screenshotAttach a cropped screenshot only when it makes the issue clearer. Hide email addresses, activation codes, payment details, and other private information.
Privacy and rights

Protect the chapter and your account

Start by describing the issue. You usually do not need to upload copyrighted pages or private account information.

Do not send a full chapter
If an image is truly necessary, send one cropped panel or a small approved sample instead of a complete chapter.
Use content you can access legally
Only share content you own, public-domain material, an official sample, or pages you have permission to process.
Remove private information
Hide email addresses, activation codes, receipts, payment details, and other identifiers before attaching a screenshot.
After you contact us

What happens after you send a request

Response time depends on the issue and the details available. Translation problems may take longer when they need a safe, reproducible sample.

1
Your request is reviewed
Support checks the details and identifies whether the issue concerns the app, OCR, translation, account access, or billing.
2
We may ask one follow-up question
If the issue cannot be reproduced safely, support may ask for an app version, exact error, or a smaller approved sample.
3
You receive the next useful action
The reply may include setup steps, an account check, plan guidance, or confirmation that a translation issue needs more investigation.
Access help

Help with trials, plans, and accounts

Use the same official support page for free-chapter access, monthly subscriptions, billing questions, installation, and activation.

Free chapters and trial access
Ask what is included, why trial access is not appearing, or how to start testing Nayovi before choosing a plan.
Monthly plans and billing
Include the billing email and a non-sensitive payment reference when support needs to locate a purchase. Never post payment details publicly.
Account or activation
Share the app version and error message, but keep activation codes and private account details out of screenshots and public messages.
See monthly plansInstallation guide
Official contact

Contact Nayovi support

Send your request through the official support page so translation, Android, plan, and account questions reach the right place.

Include the problem, device details, language pair, and the smallest safe example needed to explain it.

Do not include a full chapter, password, activation code, or payment details.

Contact support